Returns and Refunds Policy

Return Eligibility

  • Return Window: 30 days from the date of receipt.
  • Condition: Products must be in new, unused condition with all original tags and packaging intact.
  • Important: Unauthorized returns sent without prior notification will not be accepted.

How to Request a Return or Exchange

  1. Contact Us: Email support@marinegearco.com or use the Contact Form available on our website.
  2. Provide the Following Details:
    • Order Number
    • Item(s) to Return or Exchange
    • Reason for Return or Exchange
    • Preferred Resolution: Refund or Exchange
  3. Approval & Shipping Label: Once approved, we will provide you with a pre-paid return shipping label. All returns must be shipped using this label.

Order Cancellation Guidelines

Timing Status Action
Within 24 hours of purchase Not shipped Full refund available
Any time Already shipped Cannot cancel; must complete return process after delivery

Refund Timeline

  • Inspection: Returned items are inspected upon receipt.
  • Processing: Approved refunds are processed immediately after inspection.
  • Completion: Funds typically appear within 1 business day of processing.
  • Notification: You will receive an email confirmation once your refund is processed.

Exchange Process

  • Replacement Shipment: Once your return is received and approved, we will ship the replacement product at no additional cost.
  • Tracking Information: You will receive an email with tracking details when your exchange has been shipped.

Need Help?

If you do not receive your refund or exchange within the expected timeframe:

Contact Us

For billing-related questions, concerns, or assistance, please reach out to our customer service team:

  • Company Name: Marine Gear LLC
  • Website Name: Marine Gear & Co.
  • Address: New Hampshire, USA
  • Email: support@marinegearco.com
  • Phone: +1 (888) 687-3469
  • Business Hour: Mon - Sun: 9am - 5pm (EST)
  • Response Time: With in 10 Minutes

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