Returns and Refunds Policy

At Marine Gear & Co., your satisfaction is our priority. We accept returns and exchanges for both defective and non-defective products, as outlined below.

Eligibility for Returns and Exchanges

  • Condition: Products must be in new, unused condition with all original tags and packaging intact.
  • Time Frame: 30 Days

How to Initiate a Return or Exchange

To start the return or exchange process, please contact our customer service team:

Please provide the following information:

  • Order Number
  • Item(s) to Return or Exchange
  • Reason for Return or Exchange
  • Preferred Resolution: Refund or Exchange

Once approved, we will provide you with a pre-paid return shipping label. All returns must be shipped using this label.

Refund Processing

  • Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
  • Refund Issuance: Refunds are processed immediately after inspection and approval.
  • Timing: Refunds may take up to 5 business days to appear in your account, depending on your bank.

Exchange Processing

  • Replacement Shipment: Once the returned item is received and approved, we will ship the replacement product at no additional cost.
  • Notification: You will receive an email with tracking information once your exchange has been shipped.

Order Cancellations

If you wish to cancel an order before it has shipped, please contact us immediately at:

Contact Information

If you have any questions or need further assistance, please reach out to our customer support team:

 

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